Digital marketing glossary

Conversion Rate

The percentage of visitors who take the desired action, such as buying, filling in a form or calling.

If 20 out of 1,000 visitors fill in a form, the conversion rate is 2%. Typical rates range from 1% to 5% depending on the industry.

How to improve it

  • Fast pages that work well on phones.
  • A clear ask: one visible call-to-action button.
  • Trust: real photos, reviews, references.
  • Short forms without unnecessary fields.
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